C049

Integrating AI Chatbot Using Voiceflow for E-commerce website

Chia Min Jeng, Julie Yew Mei Yee, Ainee Suriani Bahaman, Chandrika Mohd Jayothisa, Leonard Yew Chi Boon

AFFILIATION
Faculty of Information Science & Technology, Multimedia University

Description of Invention

In the fast-evolving e-commerce sector, integrating AI chatbots is crucial for boosting customer service and efficiency. This project employs Voiceflow to embed a sophisticated chatbot into a grocery shopping platform. The chatbot, powered by AI models, offers product recommendations, customer service support, and order tracking. The successful implementation demonstrates that AI chatbots can be deployed with minimal coding, showcasing their potential to revolutionize customer interactions and enhance competitiveness