ASSOC. PROF. TS. DR. TAN CHOO KIM, MR. GAN YEE CHANG, MS. TS. TAN CHOO PENG
Description of Invention
The conventional paper-and-pen method of food ordering relies heavily on waitstaff, leading to delays during peak hours due to manpower constraints. Many digital ordering systems are not user-friendly, particularly for elderly individuals, those with limited technological literacy, or users who face language barriers. These challenges highlight the need for a more accessible and efficient solution. The food order system is a food ordering platform chatbotized using speech recognition technology to improve the ordering system. It enhances user experience by allowing customers to place orders using voice commands, making the process faster, more accessible, and highly efficient. All kinds of users benefit from the voice commands to make the system more convenient, faster, and smoother. It aims for a better customer experience with food ordering, a less clunky, more inclusive experience for customers with physical and other challenges.