C044

A WEB-BASED HOME SERVICES PLATFORM ENHANCING BOOKING EFFICIENCY AND USER SATISFACTION THROUGH INTEGRATION

DR. PRABHA KUMARESAN, MARESH MOHANAD AYOUB ALI

AFFILIATION
Faculty of Computing & Informatics, Multimedia University

Description of Invention

The Home Services Platform is a centralized web application designed to streamline access to home repair and maintenance services. It addresses the inefficiencies of fragmented booking methods by integrating location-based listings, transparent pricing, scheduling with cancellations, and user reviews. A bidding feature enables users to post service requests with budget preferences, allowing providers to respond based on their availability and terms. User testing with 200 participants showed a 35% reduction in booking time, a 25% increase in provider responses, and a 4.6/5 satisfaction rating. The platform demonstrated strong performance, highlighting its potential to enhance convenience and efficiency in the industry.